Privacy Policy

At Expat Teacher's Lounge ("we", "us", or "our"), accessible from expatteacherslounge.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information collected, processed, and recorded by Expat Teacher's Lounge, and how we use it to provide our services in a secure, transparent, and compliant manner.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@expatteacherslounge.com.

---

1. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

• Personal Identification Information: When you purchase a product, sign up for a free guide, book a session, or subscribe to our newsletter, we collect personal information you provide to us, such as your full name, email address, billing/shipping address, and telephone number.
• Payment Details: All payments are processed securely through our third-party payment processor, Stripe. We do not store or collect your payment card details on our servers. That information is provided directly to Stripe, whose use of your personal information is governed by their Privacy Policy.
• Coaching & Consultation Details: If you book a strategy session through Calendly, we collect your booking preferences, time slot selections, and any survey responses you provide to help customize your session.
• Device and Usage Data: When you browse our website, we automatically collect details about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and search terms.

2. How We Use Your Information

We use the collected data for various business and commercial purposes, including to:

• Process your transactions and deliver digital downloads, certification resources, and coaching agreements (facilitated via Netlify, Vercel, and Shopify).
• Manage and schedule your coaching appointments.
• Send order confirmation emails, digital product delivery links, and customer service updates.
• Deliver marketing communications, newsletters, and promotional offers (via Klaviyo), provided you have opted in to receive them. You may opt out of these emails at any time by clicking the "unsubscribe" link.
• Monitor, analyze, and optimize website usage, layout, and user experience.
• Comply with applicable legal obligations and enforce our Terms and Conditions.

3. Cookies and Tracking Technologies

Expat Teacher's Lounge uses cookies to enhance your browsing experience. Cookies are small data files placed on your device to help us recognize you, remember your preferences, and track traffic patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

We use Google Analytics and Shopify's native tracking pixels to collect standard internet log information and visitor behavior patterns. This helps us understand how visitors interact with our site, measure ad performance, and improve our services. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4. Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal information. We share your data only with trusted service providers necessary to operate our business and deliver services to you:

• Shopify: Our e-commerce platform. Your data is stored through Shopify's secure data storage and databases.
• Stripe: Our payment gateway. Stripe collects billing and payment details to process transactions securely.
• Calendly: Used to schedule coaching and consultation sessions.
• Klaviyo: Our email marketing software, used to manage subscriber lists and send newsletter and promotional emails.
• Hosting & Delivery (Netlify / Vercel): Services used to host our web application and coordinate digital download delivery.
• Google Analytics: Used to track and report website traffic.

All third-party service providers are prohibited from using your personal information for any purpose other than providing these services to us, and they are required to maintain the confidentiality and security of your data.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Legal Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You can request copies of the personal data we hold about you.
• The right to rectification: You can request that we correct any inaccurate or incomplete personal information.
• The right to erasure ("Right to be Forgotten"): You can request that we erase your personal data, subject to certain legal conditions.
• The right to restrict or object to processing: You have the right to request that we restrict the processing of your personal data or object to our processing.
• The right to data portability: You can request that we transfer your collected data to another organization, or directly to you.

If you wish to exercise any of these rights, please contact us at info@expatteacherslounge.com. We will respond to your request within 30 days.

7. Children's Privacy

Another part of our priority is adding protection for children while using the internet. Expat Teacher's Lounge does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Expat Teacher's Lounge
Email: info@expatteacherslounge.com
Website: expatteacherslounge.com